Privacy Policy — tayagame

1. Introduction

tayagame ("tayagame," "we," "us," or "our") is committed to protecting the privacy and personal data of all players who access and use the tayagame online casino and sports betting platform at tayagame.one (the "Platform"). This Privacy Policy ("Policy") describes how tayagame collects, uses, stores, shares, and protects your personal information in connection with your use of the Platform.

This Policy applies to all users of the tayagame Platform, including registered account holders, visitors who browse the Platform without registering, and individuals who contact tayagame's customer support team. It covers all personal data processed by tayagame in connection with the Platform, regardless of the device or channel through which you access it.

By registering an account on tayagame, making a deposit, or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with this Policy, please do not use the Platform.

2. Data Controller

For the purposes of the Data Privacy Act of 2012 and this Policy, tayagame acts as the personal information controller in respect of all personal data collected through the Platform. tayagame is responsible for determining the purposes and means of processing your personal data.

tayagame has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Policy and applicable data protection laws. If you have any questions or concerns about how tayagame handles your personal data, you may contact the DPO at the address provided in Section 16 of this Policy.

3. Data We Collect

tayagame collects the following categories of personal data in connection with your use of the Platform:

3.1 Identity and Contact Data

• Full legal name as it appears on your government-issued identification.
• Date of birth (used to verify that you are 21 years of age or older).
• Philippine mobile number and email address.
• Residential address, including barangay, city or municipality, and province.
• Government-issued identification number (e.g., Philippine passport number, driver's license number, SSS/GSIS number).

3.2 Financial Data

• GCash or PayMaya mobile wallet number.
• Bank account details for BPI, BDO, Metrobank, or other accepted banking institutions (account name and number only — tayagame does not store full card numbers or CVV codes).
• Transaction history, including deposit amounts, withdrawal requests, and wager records.

3.3 Gaming and Behavioural Data

• Game history, including games played, wagers placed, outcomes, and session durations.
• Bonus and promotion usage history.
• Responsible gaming tool settings, including deposit limits, loss limits, and self-exclusion status.
• Customer support interaction records, including chat transcripts and email correspondence.

3.4 Technical Data

• IP address and approximate geographic location derived from IP.
• Device type, operating system, and browser type and version.
• Session timestamps, page views, and navigation paths on the Platform.
• Cookie identifiers and similar tracking technology data (see Section 10).

4. How We Collect Your Data

tayagame collects personal data through the following means:

4.1 Directly From You

The majority of personal data tayagame holds about you is provided directly by you when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or participate in a promotion or survey.

4.2 Automatically Through the Platform

When you access and use the tayagame Platform, certain technical data is collected automatically through cookies, web beacons, server logs, and similar technologies. This includes your IP address, device information, and browsing behaviour on the Platform. See Section 10 for more details on cookies.

4.3 From Third Parties

tayagame may receive personal data about you from the following third-party sources:

• Identity verification providers: Third-party KYC and AML service providers who assist tayagame in verifying your identity and screening against sanctions lists.
• Payment processors: GCash, PayMaya, and banking partners who provide transaction confirmation data.
• Fraud prevention services: Third-party providers who help tayagame detect and prevent fraudulent activity on the Platform.
• Analytics providers: Aggregated and anonymised data from analytics platforms used to understand how players interact with the Platform.

5. How We Use Your Data

tayagame uses your personal data for the following purposes:

• Account management: To create, maintain, and administer your tayagame account, including processing your registration and verifying your identity.
• Age verification: To confirm that you are at least 21 years of age, as required under Philippine gaming regulations.
• Payment processing: To process deposits, withdrawals, and other financial transactions on the Platform in Philippine Peso (PHP).
• Regulatory compliance: To comply with our obligations under applicable Philippine gaming regulations, anti-money laundering laws, and the Data Privacy Act of 2012, including reporting obligations to PAGCOR and other regulatory bodies.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, cheating, money laundering, and other illegal or prohibited conduct on the Platform.
• Customer support: To respond to your inquiries, complaints, and support requests in a timely and effective manner.
• Responsible gaming: To monitor your gaming activity for signs of problem gambling and to administer responsible gaming tools such as deposit limits, cooling-off periods, and self-exclusion.
• Platform improvement: To analyse usage patterns and player behaviour in order to improve the tayagame Platform, fix bugs, and develop new features.
• Marketing communications: To send you promotional offers, bonus notifications, and news about tayagame — but only where you have given your explicit consent to receive such communications.
• Legal proceedings: To establish, exercise, or defend legal claims in connection with the Platform or your account.

6. Legal Basis for Processing

tayagame processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity: Processing is necessary to perform the contract between you and tayagame — specifically, to operate your account, process transactions, and provide gaming services.
• Legal obligation: Processing is necessary to comply with tayagame's legal and regulatory obligations, including KYC requirements, AML obligations, and reporting duties to PAGCOR.
• Legitimate interests: Processing is necessary for tayagame's legitimate interests in operating a secure, fair, and commercially viable gaming platform — including fraud prevention, security monitoring, and platform analytics — provided that such interests are not overridden by your rights and interests.
• Consent: Where tayagame relies on your consent as the legal basis for processing — for example, for marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

7. Data Sharing and Disclosure

tayagame does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

7.1 Service Providers

tayagame engages trusted third-party service providers to assist in operating the Platform. These include identity verification and KYC providers, payment processors (GCash, PayMaya, BPI, BDO, Metrobank), fraud detection services, cloud hosting providers, customer support software vendors, and analytics platforms. All service providers are contractually required to process your data only on tayagame's instructions and to maintain appropriate security standards.

7.2 Regulatory and Law Enforcement Authorities

tayagame may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), the Bureau of Internal Revenue (BIR), or other Philippine government authorities where required to do so by law, court order, or regulatory directive. tayagame will notify you of any such disclosure where permitted by law.

7.3 Business Transfers

In the event that tayagame undergoes a merger, acquisition, restructuring, or sale of all or part of its business assets, your personal data may be transferred to the acquiring entity as part of that transaction. tayagame will notify you before your personal data is transferred and becomes subject to a different privacy policy.

7.4 With Your Consent

tayagame may share your personal data with other third parties where you have given your explicit prior consent to such sharing. You may withdraw this consent at any time by contacting our support team.

8. International Data Transfers

tayagame primarily stores and processes your personal data within the Republic of the Philippines. However, some of our third-party service providers — including cloud infrastructure and analytics vendors — may process data in servers located outside the Philippines.

Where personal data is transferred outside the Philippines, tayagame ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under the Data Privacy Act of 2012. These safeguards may include contractual clauses approved by the National Privacy Commission, adequacy decisions, or other legally recognised transfer mechanisms.

By using the tayagame Platform, you acknowledge and consent to the transfer of your personal data to countries outside the Philippines where necessary for the purposes described in this Policy, subject to the safeguards described above.

9. Data Retention

tayagame retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulation. The following general retention periods apply:

• Account data: Retained for the duration of your account and for a minimum of five (5) years after account closure, in accordance with PAGCOR requirements and AML obligations.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction, as required under Philippine AML regulations.
• KYC and identity verification documents: Retained for a minimum of five (5) years after the end of the business relationship, or longer if required by a regulatory authority.
• Customer support records: Retained for three (3) years from the date of the last interaction, unless a longer period is required for the resolution of a dispute or legal claim.
• Marketing consent records: Retained for the duration of your consent and for one (1) year after withdrawal of consent, as evidence of your prior consent.
• Technical and log data: Retained for up to twelve (12) months from the date of collection, unless required for longer for security or fraud investigation purposes.

When personal data is no longer required, tayagame will securely delete or anonymise it in accordance with our data disposal procedures.

10. Cookies & Tracking Technologies

tayagame uses cookies and similar tracking technologies on the Platform to enhance your experience, maintain your session, and gather analytics data. A cookie is a small text file placed on your device by a website when you visit it. tayagame uses the following types of cookies:

10.1 Strictly Necessary Cookies

These cookies are essential for the Platform to function correctly. They enable core features such as account login, session management, and security. You cannot opt out of strictly necessary cookies without affecting the functionality of the Platform.

10.2 Functional Cookies

These cookies remember your preferences and settings — such as your preferred language, display settings, and responsible gaming tool configurations — so that you do not need to re-enter them each time you visit the Platform.

10.3 Analytics Cookies

tayagame uses analytics cookies to understand how players interact with the Platform — which pages are visited most frequently, how long sessions last, and where players encounter difficulties. This data is used in aggregated, anonymised form to improve the Platform. You may opt out of analytics cookies through your browser settings.

10.4 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can set your browser to refuse all cookies, accept only certain types of cookies, or notify you when a cookie is set. Please note that disabling certain cookies may affect the functionality of the tayagame Platform. Refer to your browser's help documentation for instructions on managing cookie settings.

11. Your Privacy Rights

Under the Data Privacy Act of 2012 of the Philippines, you have the following rights in relation to your personal data held by tayagame:

• Right to be informed: You have the right to be informed about how tayagame collects and uses your personal data, as set out in this Policy.
• Right of access: You have the right to request a copy of the personal data tayagame holds about you, along with information about how it is being processed.
• Right to rectification: You have the right to request that tayagame correct any inaccurate or incomplete personal data held about you. You may update certain information directly through your account settings.
• Right to erasure: You have the right to request that tayagame delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to tayagame's legal and regulatory retention obligations.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to tayagame's overriding legitimate grounds.
• Right to data portability: You have the right to receive a copy of the personal data you have provided to tayagame in a structured, commonly used, and machine-readable format.
• Right to withdraw consent: Where tayagame processes your data on the basis of your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe that tayagame has processed your personal data in violation of the Data Privacy Act of 2012.

To exercise any of these rights, please contact tayagame's Data Protection Officer using the contact details provided in Section 16. tayagame will respond to all verified requests within fifteen (15) business days, in accordance with the Data Privacy Act of 2012.

12. Children's Privacy

The tayagame Platform is strictly intended for adults who are 21 years of age or older, in accordance with Philippine gaming regulations. tayagame does not knowingly collect personal data from individuals under the age of 21.

During the registration process, tayagame requires all applicants to confirm their date of birth and may request documentary proof of age as part of the KYC verification process. Where tayagame discovers that personal data has been collected from an individual under the age of 21, it will immediately suspend the associated account, delete the personal data in question, and report the matter to the appropriate authorities where required by law.

If you are a parent or guardian and believe that your child has registered an account on tayagame, please contact us immediately at [email protected] so that we can take appropriate action.

13. Security Measures

tayagame takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption: All data transmitted between your device and the tayagame Platform is encrypted using industry-standard SSL/TLS protocols.
• Secure data storage: Personal and financial data is stored on secure, access-controlled servers with restricted physical and logical access.
• Two-step verification: tayagame offers SMS OTP-based two-step verification to protect your account from unauthorised access.
• Access controls: Access to personal data within tayagame is restricted to authorised personnel on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations.
• Regular security audits: tayagame conducts regular security assessments and penetration testing to identify and address vulnerabilities in the Platform.
• Incident response: tayagame maintains a data breach response plan. In the event of a personal data breach that poses a risk to your rights and freedoms, tayagame will notify the National Privacy Commission and affected players within the timeframes required by the Data Privacy Act of 2012.

While tayagame takes all reasonable steps to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. tayagame cannot guarantee the absolute security of your data, and you use the Platform at your own risk in this regard.

14. Third-Party Links

The tayagame Platform may contain links to third-party websites or services that are not operated by tayagame. This Privacy Policy applies solely to the tayagame Platform and does not cover the privacy practices of any third-party websites or services. tayagame has no control over and accepts no responsibility for the content, privacy policies, or practices of any third-party websites.

We encourage you to review the privacy policy of any third-party website you visit before providing any personal data to that site.

15. Updates to This Policy

tayagame reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made to this Policy, tayagame will notify registered players via the email address or mobile number associated with their account, and will publish the updated Policy on this page with a revised effective date.

Your continued use of the tayagame Platform following the publication of an updated Privacy Policy constitutes your acceptance of the changes. We recommend that you review this page periodically to stay informed about how tayagame protects your personal data.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way tayagame handles your personal data, please contact our Data Protection Officer. We are committed to addressing all privacy-related inquiries promptly and transparently.

You may reach tayagame's Data Protection Officer by email at: [email protected]

This email address is provided as plain text only and is not a clickable link. Please include "Privacy Request" in the subject line of your email so that our team can direct your inquiry to the appropriate person.

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you are not satisfied with tayagame's response to your privacy concern.