Frequently Asked
Questions about tayagame

Creating a tayagame account is quick and straightforward. Visit the tayagame website and click the registration button on the homepage. You will be asked to provide your full name, date of birth, a valid Philippine mobile number, and a secure password. Once you submit your details, you will receive a one-time PIN (OTP) via SMS to verify your mobile number. After OTP verification, your account is created and you can proceed to complete your KYC (Know Your Customer) identity verification before making your first deposit.

tayagame requires all players to complete KYC verification before processing any withdrawals. Accepted Philippine government-issued IDs include:

• PhilSys National ID
• Passport
• Driver's License (LTO)
• SSS or GSIS ID
• Voter's ID
• PRC Professional ID

You will need to upload a clear photo of the front and back of your chosen ID, along with a selfie holding the ID. Verification is typically completed within 24 to 48 hours on business days.

On the tayagame login page, click the "Forgot Password" link below the password field. Enter the mobile number registered to your account and you will receive an OTP. Enter the OTP to verify your identity, then set a new password. Your new password must be at least 8 characters long and include a mix of letters and numbers. If you no longer have access to your registered mobile number, contact tayagame support at [email protected] for manual account recovery assistance.

No. tayagame strictly enforces a one-account-per-player policy. Each player is permitted to hold only one registered account. Creating multiple accounts — whether using different mobile numbers, email addresses, or payment methods — is a violation of tayagame's Terms & Conditions and may result in the permanent suspension of all associated accounts and the forfeiture of any balances or bonuses. If you believe a duplicate account was created in error, contact support immediately.

You can update certain account details — such as your email address and communication preferences — directly from your tayagame account settings dashboard. Changes to core identity information (full name, date of birth, registered mobile number) require manual verification by the tayagame support team to prevent fraud. Submit a request to [email protected] with your account details and the supporting documentation for the change you need.

tayagame supports a wide range of Philippine payment methods to make depositing as convenient as possible for players across Manila, Cebu, Davao, Makati, and Quezon City. Accepted methods include:

• E-wallets: GCash, PayMaya (Maya)
• Online banking: BPI Online, BDO Online, Metrobank Online
• Over-the-counter: Selected partner payment centers

All transactions are processed in Philippine Peso (PHP / ₱). tayagame does not currently accept cryptocurrency deposits.

Deposits via GCash and PayMaya are typically credited to your tayagame account instantly or within a few minutes. Online bank transfers (BPI, BDO, Metrobank) may take between 15 minutes and 2 hours depending on your bank's processing time. If your deposit has not reflected after 3 hours, please contact tayagame support with your transaction reference number and the amount deposited so our team can investigate promptly.

Yes. tayagame has a minimum deposit amount that varies slightly by payment method. As a general guide, the minimum deposit via GCash and PayMaya starts at ₱100. For bank transfers, the minimum may be higher depending on the bank's own transfer limits. Maximum deposit limits per transaction also apply and are displayed at the time of deposit. If you have questions about specific limits for your preferred payment method, contact tayagame support.

tayagame does not charge any fees on deposits made to your account. However, your payment provider (GCash, your bank, etc.) may apply their own transaction fees or service charges. tayagame recommends checking with your payment provider for their applicable fee schedule. The amount credited to your tayagame account will be the net amount received after any third-party fees applied by your payment provider.

To withdraw from tayagame, log in to your account and navigate to the Cashier or Withdrawal section. Select your preferred withdrawal method (GCash, PayMaya, BPI, BDO, or Metrobank), enter the amount you wish to withdraw, and confirm the request. Note that your KYC verification must be fully approved before any withdrawal can be processed. Withdrawals are sent only to payment accounts registered in your own name — third-party withdrawals are not permitted.

tayagame processes withdrawal requests within 1 to 3 business days after approval. GCash and PayMaya withdrawals are generally faster and may be credited within the same business day once processed. Bank transfers to BPI, BDO, or Metrobank typically take 1 to 3 business days after processing. Withdrawal times may be longer during peak periods or if additional verification is required. You will receive an SMS or email notification once your withdrawal has been processed.

Common reasons a tayagame withdrawal may be delayed or rejected include:

• KYC verification has not been completed or is still pending review
• The withdrawal amount includes bonus funds that have not yet met the wagering requirements
• The payment account name does not match the name on your tayagame account
• Additional security verification is required due to unusual account activity
• The minimum withdrawal amount has not been reached

If your withdrawal has been pending for more than 3 business days without explanation, contact tayagame support at [email protected] with your withdrawal reference number.

Yes. The minimum withdrawal amount at tayagame is ₱200 for e-wallet methods (GCash, PayMaya) and may vary for bank transfers. Maximum single-transaction withdrawal limits also apply and are displayed in the cashier section of your account. Players with higher verified account tiers may be eligible for increased withdrawal limits. Contact tayagame support if you need to arrange a large withdrawal that exceeds standard limits.

tayagame offers a diverse library of games designed for Filipino players. The current game lineup includes:

• Dragon and Tiger — A fast-paced live card game popular across Asia and the Philippines
• Big Hammer — An exciting action-style game with high-energy gameplay
• Bingo — Classic and modern Bingo variants with real-time draws
• Slots — A wide selection of online slot games with various themes and jackpot sizes
• tayagame Casino — A full live casino experience with professional dealers

New games are added regularly. Check the tayagame homepage for the latest additions and featured titles.

Yes. tayagame is fully optimised for mobile play. The platform works smoothly on Android and iOS devices through your mobile browser — no app download is required. Simply visit the tayagame website on your phone's browser and log in to access the full game library. For the best experience, tayagame recommends using an updated version of Chrome or Safari and a stable internet connection, whether on mobile data or Wi-Fi.

Yes. tayagame is committed to fair play. All slot games and RNG-based games use certified Random Number Generator (RNG) technology to ensure that every outcome is completely random and independent of previous results. Live casino games such as Dragon and Tiger are conducted by real dealers using physical cards and equipment, streamed in real time. tayagame operates under applicable Philippine gaming regulations to maintain the integrity of all games offered on the platform.

If your internet connection drops during a game session, tayagame's system will record the state of your game at the point of disconnection. For slot games, any spin that was already initiated and paid for will be completed and the result recorded on the server. For live games, the round outcome will be determined by the live dealer as normal. When you reconnect and log back in, your account balance will reflect the correct result. If you believe there is a discrepancy, contact tayagame support with the date, time, and game name.

tayagame regularly offers welcome bonuses and promotional offers for new Filipino players. These may include deposit match bonuses, free spins on selected slot games, and cashback promotions. The specific terms — including minimum deposit, eligible games, and wagering requirements — are detailed on each promotion's page. tayagame recommends reading the full terms of any bonus before opting in, so you understand exactly what is required to convert bonus funds into withdrawable winnings.

Wagering requirements (also called playthrough requirements) specify how many times you must wager your bonus amount before it can be withdrawn as real money. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you must place a total of ₱10,000 in qualifying bets before the bonus converts to withdrawable cash. Not all games contribute equally — slots typically contribute 100%, while table games may contribute less. Always check the specific wagering terms attached to each tayagame promotion.

No. Bonus funds at tayagame are subject to wagering requirements and cannot be withdrawn until those requirements are fully met. However, any real-money balance in your account that is separate from bonus funds can generally be withdrawn at any time, subject to standard withdrawal processing. If you choose to withdraw before completing wagering requirements, any remaining bonus funds and associated winnings will be forfeited. tayagame's support team can clarify the status of your bonus balance at any time.

The minimum age to register and play at tayagame is 21 years old, in line with Philippine gaming regulations. Age verification is a mandatory part of the KYC process. Any account found to belong to a player under 21 will be immediately suspended, all funds returned, and the matter escalated to the relevant authorities. tayagame takes its age verification obligations seriously and encourages parents and guardians to use device-level parental controls to prevent underage access.

tayagame provides all players with responsible gaming tools accessible from the account settings dashboard. To set a deposit or loss limit, log in to your account, navigate to the Responsible Gaming section, and select the limit type (daily, weekly, or monthly). Enter your preferred limit amount and confirm. Lowering a limit takes effect immediately. Increasing a limit is subject to a mandatory 24-hour cooling period to give you time to reconsider. These tools are designed to help you stay in control of your gaming activity at tayagame.

If you feel that gaming has become a problem, tayagame's self-exclusion tool allows you to close your account for a minimum of six (6) months. To self-exclude, go to the Responsible Gaming section in your account settings and select Self-Exclusion. Confirm your request via OTP. Your account will be suspended within 24 hours, all marketing communications will stop, and your remaining balance will be returned to your registered payment method. Self-exclusion cannot be reversed during the exclusion period. For more details, visit the Responsible Gaming page.

Yes. tayagame offers a cooling-off period feature that temporarily suspends your account for a duration of your choosing — from 24 hours up to 6 weeks. During a cooling-off period, you cannot log in, deposit, or place wagers, and marketing communications are paused. This is a lighter alternative to full self-exclusion and is ideal if you simply need a short break to reassess your gaming habits. You can activate a cooling-off period from the Responsible Gaming section of your account settings.